• Booking & Payments Conditions 2020

  • COMFORT & DELUXE:


    Bookings done prior to 60 days from departure date

    Down payment of €100 per person is required at time of booking
    Settlement is required 60 days prior to departure date; otherwise the cabin/s will be cancelled
    Bookings done within 60 days from departure date

    Settlement of full amount (100%)


    BASIC:


    Bookings done prior to 60 days from departure date

    Down payment of 30% of the total package required at time of booking
    Settlement is required 60 days prior to departure date; otherwise the cabin/s will be cancelled
    Bookings done within 60 days from departure date

    Settlement of full amount (100%)

     

    LAST MINUTE DEALS:

    • Settlement/Full Payment (100%) regardless of the date of Booking

    The cruise e-ticket will be handed to the client within 15 days from cruise departure date.

  • Modification & Cancellation 2020

  • Modification Fees

    COMFORT & DELUXE:

    • Name change allowed up to 15 days from departure, with an Administrative Fee of €100 per person.

    BASIC & LAST MINUTE DEALS:

    • Name change is not allowed; it will be considered Cancellation with 100% Penalties.
    • Cabin change from Basic or Last Minute Deals to Comfort is not allowed and it will be considered cancellation with penalities applied.

    AROUND THE WORLD CRUISES & SINGLE SEGMENTS

    • Name change allowed up to 30 days from departure, with an Administrative Fee of €100 per person.

     

    Cancellation Fees

    • In case of cancellation, the following penalties apply:


    COMFORT & DELUXE:

    • €100 per person for Cancellations done up to 60 days from departure
    • 25% of the price of the package for Cancellations between 59 and 31 days before departure
    • 50% of the price of the package for Cancellations between 30 and 16 days before departure
    • 75% of the price of the package for Cancellations between 15 and 6 days before departure 
    • 100% of the price of the package for Cancellations from 5 days before departure and the departure


    BASIC:

    • 25% of the price of the package for Cancellations done up to 60 days from departure
    • 50% of the price of the package for Cancellations between 59 and 31 days before departure
    • 75% of the price of the package for Cancellations between 30 and 16 days before departure 
    • 100% of the price of the package for Cancellations from 15 days before departure and the departure


    LAST MINUTE DEALS:

    • Once booked it is not refundable; 100% Cancellation Fees apply regardless of the cancellation and departure dates.

     

    AROUND THE WORLD CRUISES & SINGLE SEGMENTS (applicable on all cabin types)

    • 15% of the price of the package for Cancellations done up to 90 days from departure
    • 25% of the price of the package for Cancellations between 90 and 61 days from departure
    • 50% of the price of the package for Cancellations between 60 and 16 days before departure
    • 75% of the price of the package for Cancellations between 15 and 11 days before departure 
    • 100% of the price of the package for Cancellations from 10 days before departure and on the departure day.

     

    VISA REJECTION

    • Our agency is not responsible for any visa rejection. In this case, the above regular Costa Cruises Cancellation Policy conditions will be applied.


    EXPECTANT WOMEN / CHILDREN & INFANT POLICY

    • As the ships are not equipped to offer assistance during pregnancy and birth, the expectant women are not permitted to join the cruise if they have entered the 24th week of their pregnancy.
    • Children under the age of 18 may not travel unaccompanied on board Costa ships and babies will not be permitted to board if they are less than 6 months old on the first day of the cruise. This minimum age limit goes up to 12 months for transatlantic cruises and cruises of 15 days or more.
  • Booking Conditions & Payments 2021

  • BASIC, ALL-INCLUSIVE & DELUXE:

    Bookings done prior to 60 days from departure date

    • Down payment of 30% of the total package required at time of booking
    • Settlement is required 60 days prior to departure date; otherwise the cabin/s will be cancelled



    Bookings done within 60 days from departure date

    • Settlement of full amount (100%)



    LAST MINUTE DEALS: 

    • Settlement of full amount (100%), regardless of the booking date.
     
     
    The cruise e-ticket will be handed to the client within 10 days from cruise departure date.
  • Modification & Cancellation 2021

  • ALL- INCLUSIVE & DELUXE:

    • Name change allowed up to 15 days from departure, with an Administrative Fee of €100 per person.


    BASIC & LAST MINUTE DEALS:

    • Name change is not allowed; it will be considered Cancellation with 100% Penalties.
    • Cabin change from Basic or Last Minute Deals to All-inclusive or Deluxe is not allowed; it will be considered Cancellation with Penalties applied.



    Cancellation Fees


    ALL INCLUSIVE & DELUXE:

    • 100 EUR per person for Cancellations done up to 60 days from departure
    • 25% of the price of the package for Cancellations between 59 and 31 days before departure
    • 50% of the price of the package for Cancellations between 30 and 16 days before departure
    • 75% of the price of the package for Cancellations between 15 and 6 days before departure
    • 100% of the price of the package for Cancellations from 5 days before departure and the departure


    BASIC:

    • 25% of the price of the package for Cancellations done up to 60 days from departure
    • 50% of the price of the package for Cancellations between 59 and 31 days before departure
    • 75% of the price of the package for Cancellations between 30 and 16 days before departure
    • 100% of the price of the package for Cancellations from 15 days before departure and the departure



    LAST MINUTE DEALS:

    • NON-REFUNDABLE (100% Fees), regardless the date of cancellation.



    This Policy is not applicable and not valid for :

    Promotional Bookings, Group Bookings, Around The World cruise and its Single Segments.




    VISA REJECTION

    • Our agency is not responsible for any visa rejection. In this case, the above regular Costa Cruises Cancellation Policy conditions will be applied.



    EXPECTANT WOMEN / CHILDREN & INFANT POLICY

    • As the ships are not equipped to offer assistance during pregnancy and birth, the expectant women are not permitted to join the cruise if they have entered the 24th week of their pregnancy.
    • Children under the age of 18 may not travel unaccompanied on board Costa ships and babies will not be permitted to board if they are less than 6 months old on the first day of the cruise. This minimum age limit goes up to 12 months for transatlantic cruises and cruises of 15 days or more.